Email us at support@theaisle.africa or send a message from the contact page. A real person reads every message.
To get a useful answer first time, tell us three things: whether you are a couple or a vendor, the email address on your account, and what you are trying to do. If it is about a listing, send us the link to it. If something on the site is not working, tell us what device and browser you were using.
We aim to reply within one working day.
A few things you may not need to email us about. If you cannot get into your account, reset your password first. If you are a vendor wondering about renewals, start with what happens when my subscription expires. If you are a couple and something about a vendor feels wrong, tell us and give us the detail, because we do act on it.
Refund requests and reports of unauthorised payments have their own seven day window under our Terms, so send those in writing as soon as the issue arises rather than waiting. See can I get a refund.
And if you have a love story or wedding photos you would like to share, we would genuinely love to see them. We feature real Ugandan weddings on Wedding Inspiration.