Almost always this is a forgotten password, and it takes two minutes to fix.
Go to the sign in page, click Lost your password, and enter the email address you signed up with. We send you an email with a link to set a new one. Open that link on the same device if you can.
If the email does not arrive within a few minutes, work through these in order.
Check your spam or junk folder, because reset emails can land there. Check you are using the email you actually registered with, not a newer one. If you signed up with a work address, check whether your company filters mail from outside. And try once more, since the link in an older reset email stops working once a newer one is sent.
If you are sure the email is right and still cannot get in, contact us or email support@theaisle.africa from the address on the account. We will sort it out.
Two things worth knowing. Your account and your listing are not the same thing, so a login problem does not affect whether your business is showing to couples. And your vendor account stays active whatever happens to your listing, so you never lose your login by letting a subscription lapse.