You can delete your account yourself at any time. It takes about a minute, and it is permanent, so read what goes before you start.
Only want to take a listing down? You do not need to delete your account for that. You can delete a listing from your dashboard and keep your account for later. Here is the difference between an account and a listing.
How to delete your account
- Sign in to The Aisle.
- Go to your account details page.
- Scroll down to Delete Account. It shows everything that will be removed, including how many listings and files you have.
- Tick both boxes to confirm you understand it cannot be undone.
- Enter your password.
- Click Permanently Delete My Account.
What gets deleted
- Your listings, including any Vendor Team listing you created as Team Captain
- The photos and other files you uploaded
- Your support tickets
- Your Vendor Team memberships and the consent records behind them
- Your personal details, including any WhatsApp number you gave us
- Your subscriptions and order history on the site
How long it takes. Your account and data are removed from the site straight away. Copies can stay in our encrypted backups for up to 90 days, after which they are gone for good.
What we keep. If you paid for a listing, we keep the invoices and payment records, because the law requires businesses to keep financial records for tax. We do not use them for anything else.
Paying for a listing? Deleting your account ends your package straight away, and payments are not normally refunded. See when refunds apply.
Team Captain? Your team listing is deleted with your account, so tell your team first. If you are part of someone else’s team, you will be removed from it.
Save anything you want to keep. Save copies of your photos, descriptions and any messages you need first. Once your account is deleted, we cannot get anything back.
Cannot log in, or would rather we did it? First try to reset your password. Otherwise, email support@theaisle.africa from the address on your account and ask us to delete it. We will do it as soon as we can, within 7 days at most, and confirm by email. If you can no longer use that email address, tell us and we will ask a few questions to confirm it is you.
Contacted us on WhatsApp? If you have messaged The Aisle on WhatsApp but do not have an account, email support@theaisle.africa and we will delete your number and our copy of the chat. Messages already on your phone stay in your WhatsApp until you delete the chat there. WhatsApp’s own privacy policy covers anything WhatsApp itself holds.
Coming back later. You are always welcome back, but a deleted account cannot be restored, so you would start again with a new one.
For more on how we handle your information, read our Privacy Policy.