Couples reach you two ways.
Direct messages. A couple can message you from your profile. Log in and you will see and reply to those messages in one place. This is available on every package, including Single Free.
Bookings. On the paid packages, couples can also request and manage bookings through the site, which keeps enquiries together instead of scattered across your phone.
Speed wins the job. Couples message three or four vendors in a category at once. The one who comes back first with a warm, clear answer very often gets it, and not because they were cheapest. Being second by two days is usually being nowhere.
What a good first reply looks like. Confirm whether you are free on their date, because that is the only thing they actually asked. Give a real price or a real range rather than “let us discuss”. Say what is included at that price. Ask one useful question back. Keep it short.
If you cannot do their date or their budget, say so straight away and, where you can, point them somewhere useful. Couples remember that, and so do the vendors you send work to.
Practical habits. Check messages daily in wedding season. Keep your notification email current. Never ask for or send passwords or card details in messages, which our Terms prohibit for good reason. Keep the tone the same as you would in person.
Then, after the wedding, ask them to leave you a review. Reviews are what turn the next enquiry into a booking, and on the paid packages you can reply to them.